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error msg even after correct support lincense

Posted: September 23, 2020 at 6:44 am


WEN

September 23, 2020 at 6:44 am

SITE SAYS THIS
A new version of Event Espresso is available. View What’s New with version 3.1.37.17.P. A valid Support License Key is needed to enable automatic upgrades. The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

BUT THE LICENSE KEY IS ENTERED CORRECT


Tony

  • Support Staff

September 23, 2020 at 6:59 am

Hi there,

EE3 and EE4 are 2 separate systems.

You currently have an EE4 License and the version installed on your site is EE3 so the key is not valid for EE3.

May I ask, are you looking to switch over to EE4 or continue to use EE3?


WEN

September 23, 2020 at 7:08 am

The links are attached

https://snipboard.io/WGCEsM.jpg

https://snipboard.io/X8y3mo.jpg


Tony

  • Support Staff

September 23, 2020 at 7:13 am

Please see my reply above.


WEN

September 23, 2020 at 9:31 am

No that may be a mistake from my part , I want to continue with EE3. Kindly chnage everything for EE3


Tony

  • Support Staff

September 23, 2020 at 11:09 am

I can request our sales team do this for you but there’s actually an option to change our your support license within your account page which will adjust your billing accordingly for you.

Select the relevant EE3 license on the ‘Switch Your Support License’ section and follow the steps to switch over automatically.


WEN

September 25, 2020 at 12:36 am

I don’t know whether is developer,or persona; or business . Since its your site and you know what is running in wannerooeducationnetwork kindly match what is there and do the corresponding change


Lorenzo Orlando Caum

  • Support Staff

September 25, 2020 at 7:08 am

Hello, I’m from our sales team I want to help you get the correct support license for your project.

Can you send us an email to this email address?

sales@eventespresso.com

Another option is to start a conversation through our contact form:

https://eventespresso.com/contact/


Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Lorenzo Orlando Caum 1 month ago ago

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