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Breakwater School
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July 30, 2014 at 8:08 am
Several of our most recent customers registered, paid and got an error message, but their bank shows it going through. They are listed as incomplete on the dashboard. We have not upgraded to EE4. We need to retain the ability to use coupon codes. This has only recently started happening. Any clue how we can fix this? Thank you!
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Breakwater School
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July 30, 2014 at 12:30 pm
The school is saying they’re getting the event registration notification but no notification of payment comes through. Please help!
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Lorenzo Orlando Caum
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July 30, 2014 at 12:46 pm
Hi,
What version of Event Espresso are you running and did any of the customers share the error messages with you?
What payment method(s) are you using?
You can go to each record in the attendee record screen and record their payment. Then set the status to completed.
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Lorenzo
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Breakwater School
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July 30, 2014 at 1:11 pm
I’m running Version 3.1.36.4. I can’t update to Version 4 yet. We rely heavily on our coupon codes.
I’ve emailed a customer and hope to get the exact error message from her soon. All I know is that they’re getting messages saying that their payment isn’t going through.
We know we can record their payments manually and reset the status. The problem is, people are seeing the error and then trying to re-register, time and time again. The second problem is that we aren’t getting any notification of payment coming through even though it is. This means we have to bother our accountant each time we have a question about whether or not a payment came through. We can’t really sustain that workflow.
Any help you can offer is much appreciated. Thanks!
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Lorenzo Orlando Caum
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July 30, 2014 at 2:51 pm
Hi,
There is an update for Event Espresso 3 available (3.1.36.5.P):
https://eventespresso.com/wiki/change-log/
What payment methods are you using on the site?
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Lorenzo
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Breakwater School
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July 30, 2014 at 5:52 pm
Hi Lorenzo! I just updated to 3.1.36.5 but am still getting the error. We are using credit cards and checks. I’d love to attach a screenshot but don’t see the option here.
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Lorenzo Orlando Caum
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July 31, 2014 at 1:29 am
We’ll need to know the exact error message.
Thanks
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Lorenzo
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Breakwater School
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July 31, 2014 at 7:48 am
On the “thank you” page, a line pops up that says, “There was an error processing your transaction!”
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Lorenzo Orlando Caum
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July 31, 2014 at 10:27 am
What is the payment gateway that is being used? You can check by going to the payment methods page for Event Espresso in the WordPress dashboard.
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Lorenzo
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Breakwater School
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July 31, 2014 at 12:41 pm
It’s Authorize.net.
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Breakwater School
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July 31, 2014 at 12:48 pm
Thank you!
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Lorenzo Orlando Caum
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July 31, 2014 at 4:31 pm
Please try regenerating your transaction key and updating that in the Event Espresso payment methods screen:
https://support.authorize.net/authkb/index?page=content&id=A682&actp=search&viewlocale=en_US&searchid=1373295358375
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Lorenzo
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