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Error message with promo code applied

Posted: December 7, 2022 at 10:34 am


Austin Lacey

December 7, 2022 at 10:34 am

Hello,

When we apply a promo code to an event checkout and the promo code covers 100% of the transaction, we will occasionally get this error message:
“It appears the event you are attempting to register for is no longer accepting payments”

Is there a reason this would occur?


Tony

  • Support Staff

December 14, 2022 at 6:42 am

Hi there,

Apologies for the delayed reply, I’ve been looking into this to try and reproduce but so far I can’t so I need some more details on your setup if possible.

Can you link me to an event you have seen this on so I can match the ticket set-up?

Are your registrations close to the ‘limit’ set on the DateTime/Ticket? Meaning you have only say a few spaces left when this is happening?

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