Support

Home Forums Event Espresso Premium Error message when downloading Event Registrants CSV report

Error message when downloading Event Registrants CSV report

Posted: July 16, 2019 at 7:33 pm


Alana

July 16, 2019 at 7:33 pm

A few users in my account receive an error message when downloading the event registrants CSV report
“An error occurred and the job has been stopped”

How do we fix this?


Tony

  • Support Staff

July 17, 2019 at 2:38 am

Hi there,

That error is thrown on the page whenever there is an error server-side that it doesn’t know how to handle.

If you check the server error logs from around the time the above was shown can you see any errors from Event Espresso?

Your host will usually have a section on your control panel to view server errors.

The support post ‘Error message when downloading Event Registrants CSV report’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 4 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.