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Error message on registration page however registration still working

Posted: February 1, 2018 at 3:04 pm


Sabrina Ferguson

February 1, 2018 at 3:04 pm

Hello
I am getting the following message on my registration checkout page https://africaaustraliaconference.com/event-registration/?ee=2 :

An error has occurred:
The requested route 2 could not be mapped to any registered modules.

I have gone to the Critical pages section and everything is fine with no errors flagged. I have only one live event and have put the [ESPRESSO_CHECKOUT] code on the checkout page, and despite the error message people can still register. However I am worried that the error message will put them off. How can I get rid of it?

I am using WP version 4.9.2 and EE 4.9.56.p

Kind regards
Fergie


Tony

  • Support Staff

February 1, 2018 at 3:17 pm

Hi there,

The reason your getting that error is the ?ee=2 at the end of the URL.

That URL is from EE3 so I’m assuming you’ve just migrated from EE3 to EE4 and that link is hardcoded on a page somewhere on your site.

Can you let me know how you get to that link on your site? Is it a click through from another page?


Sabrina Ferguson

February 1, 2018 at 6:15 pm

Hi Tony
The link was from the main menu. I’ve now changed the menu link to: https://africaaustraliaconference.com/register-now/ and now my event is missing. register-now is the checkout page I set up in EE4. Any ideas on how to make my event show up again? It was showing up with that ?ee=2 suffix at the end but not now.
Cheers
Fergie


Josh

  • Support Staff

February 2, 2018 at 1:32 pm

Hi Fergie,

Event Espresso 4 does not use the ?ee=2 suffix, so you’ll need to update your menu item to go to this URL instead:

https://africaaustraliaconference.com/events/aatic-2018/


Sabrina Ferguson

February 2, 2018 at 10:39 pm

Thank you Josh, that works.
Kind regards
Fergie

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Sabrina Ferguson 2 weeks, 2 days ago ago

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