Home Forums Event Espresso Premium Error message on PayPal payment link for sold out event

Error message on PayPal payment link for sold out event

Posted: March 12, 2019 at 5:56 am


March 12, 2019 at 5:56 am


I am using EE4 for payment for seminars. All registrations are set to be Approved automatically, as payment is not required at the time of booking, but people’s places are held for a week, when payment is due. As I don’t want an event to be overbooked (and I have a counter on the booking form which counts down the number of places available as bookings are made), I have set it up in this way. You can see an example of this form here:

I currently have an event which is sold out and for which payments still need to be made. Users are however seeing the following error message when they try to make a payment by PayPal: Screenshot of PayPal error message

I would be glad of some help to fix this.




March 12, 2019 at 6:10 am

Sorry the image didn’t attach.

PayPal error


  • Support Staff

March 13, 2019 at 6:41 am

Hi there,

The fix for this was introduced in EE 4.9.59.p

You’re site currently runs version 4.9.37.p which was released May 2017.

Please update to the latest version (at the time of writing that is v4.9.79.p) to fix this.


March 16, 2019 at 4:14 am

Thanks Tony. All seems to be working now.

With Best Wishes,



  • Support Staff

March 18, 2019 at 4:33 am

Great, I’m glad it’s working for you now.

Any further problems just let us know.

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Updated by  Tony 1 day, 12 hours ago ago

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