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RyanShurter
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April 19, 2016 at 2:32 pm
Getting an error message when I enter my website in and credentials of “the data couldn’t be read because it isn’t in the correct format”
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Josh
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April 19, 2016 at 3:23 pm
Hi Ryan,
Can you re-send the Redeem a support token form and be sure to include FTP credentials? We’ll need FTP credentials to be able to troubleshoot.
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RyanShurter
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April 21, 2016 at 1:42 pm
I’ve resent the support token info with credentials. Please let me know what else you need.
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Josh
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April 22, 2016 at 12:18 pm
Hi Ryan,
I sent you an email with some special instructions for logging in with the app and that should help.
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RyanShurter
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April 22, 2016 at 2:20 pm
I am able to get in with wordfence activated but still seeing the error that the data is in the incorrect format. it works if i turn wordfence off but would rather not go this route.
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Josh
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April 25, 2016 at 8:58 am
You could also try deactivating parts of Wordfence, like the Live Traffic feature.
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