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Donna Gregory
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September 3, 2013 at 3:52 pm
our customers are getting an error message when they try to register.
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Tony
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September 3, 2013 at 4:02 pm
Hi Donna,
I’ve just ran a quick test on the ‘Birds on a Wire’ event and managed to get through to the Payment Overview, which is were I stopped.
Do you know what the error message is and also at what point in the registration?
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Donna Gregory
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September 4, 2013 at 1:48 pm
Our customers still can’t register…..they get line 1 invalid…reason code 3
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Josh
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September 4, 2013 at 2:05 pm
Hi Donna,
It sounds like the error message may be:
“Attention: your transaction was declined for the following reason(s): Line item 1 is invalid. Response Code: 3 Response Subcode: 1?
If that’s the error message that is being displayed you can resolve this by updating to the current version of Event Espresso (currently version 3.1.34.1.P)
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