Support

Home › Forums › Event Espresso Premium › Error Making Partial payment

Error Making Partial payment

Posted: November 23, 2023 at 8:24 am


Animate Earth

November 23, 2023 at 8:24 am

A customer has called with the error below while trying to pay the balance for a partial payment on her Mac. If I click on the same link from my PC I don’t see the error? The event has started but not sold out.

I have recently upgraded EE to version 5.0.11 with Attendee Mover 1.0.7

screen shot


Rio

  • Support Staff

    •

November 23, 2023 at 5:57 pm

Possibly, the link expired before he/she was able to do the payment. Did he/she tried to refresh and try it again?

thanks


Animate Earth

November 24, 2023 at 2:39 am

The customer tried several times and got the same message each time. I sent the link again with the same result. When I tried the link it worked fine for me. How long before the link expires?


Rio

  • Support Staff

    •

November 27, 2023 at 6:29 am

we’re trying to replicate the issue. Can you give us more detail on this? when you said it is working on your end, and not on his/her. Did he/she purchased it right away? what kind of browser and device they did used?

can you also send me the ticket they did purchase?

thanks.

The support post ‘Error Making Partial payment’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Rio 5 months, 1 week ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Event Espresso