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Error Making Partial payment

Posted: November 23, 2023 at 8:24 am

Animate Earth

November 23, 2023 at 8:24 am

A customer has called with the error below while trying to pay the balance for a partial payment on her Mac. If I click on the same link from my PC I don’t see the error? The event has started but not sold out.

I have recently upgraded EE to version 5.0.11 with Attendee Mover 1.0.7

screen shot


  • Support Staff

November 23, 2023 at 5:57 pm

Possibly, the link expired before he/she was able to do the payment. Did he/she tried to refresh and try it again?


Animate Earth

November 24, 2023 at 2:39 am

The customer tried several times and got the same message each time. I sent the link again with the same result. When I tried the link it worked fine for me. How long before the link expires?


  • Support Staff

November 27, 2023 at 6:29 am

we’re trying to replicate the issue. Can you give us more detail on this? when you said it is working on your end, and not on his/her. Did he/she purchased it right away? what kind of browser and device they did used?

can you also send me the ticket they did purchase?


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