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Error Loading Transactio and Payment Info

Posted: June 29, 2018 at 6:13 pm


baystate

June 29, 2018 at 6:13 pm

Hi,
I am having the same issue as the two threads linked below, on the Thank You page it displays ‘loading transaction and payment information…
‘ and never does. I am not seeing any error in the Console part of dev tools.
https://eventespresso.com/topic/error-loading-transaction-and-payment-info/
https://eventespresso.com/topic/error-loading-transaction-and-payment-info-2/

Here is the page from a recent transaction to see it:
http://bsss.wpengine.com/thank-you/?e_reg_url_link=1-751fa7b751acaf6397e6ed40de66b38a

The site is not deployed yet so feel free to do a registration and pick pay by check.

Thank you!


Tony

  • Support Staff

July 2, 2018 at 3:27 am

Hi there,

That section uses the WP Beatbeat API to load, which WPEngine disable by default.

If you create a ticket with WPEngine they will enable it for you, in the meantime if you add this snippet to your site:

https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/#heartbeat

It will re-enable Heartbeat and should load the above. You can ad that code to a custom functions plugin:

https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/

The support post ‘Error Loading Transactio and Payment Info’ is closed to new replies.

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Status: closed

Updated by  Tony 2 months, 3 weeks ago ago

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