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Error Loading Transactio and Payment Info

Posted: June 29, 2018 at 6:13 pm


June 29, 2018 at 6:13 pm

I am having the same issue as the two threads linked below, on the Thank You page it displays ‘loading transaction and payment information…
‘ and never does. I am not seeing any error in the Console part of dev tools.

Here is the page from a recent transaction to see it:

The site is not deployed yet so feel free to do a registration and pick pay by check.

Thank you!


  • Support Staff

July 2, 2018 at 3:27 am

Hi there,

That section uses the WP Beatbeat API to load, which WPEngine disable by default.

If you create a ticket with WPEngine they will enable it for you, in the meantime if you add this snippet to your site:

It will re-enable Heartbeat and should load the above. You can ad that code to a custom functions plugin:

The support post ‘Error Loading Transactio and Payment Info’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 8 months, 2 weeks ago ago

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