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htcia
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April 26, 2016 at 7:40 am
Hello,
I don’t believe I have made any changes to my installation of EE 3, and now I am getting Stripe errors (Failed to charge the card) and I am unable to charge any cards. I have reset my API keys and this has not helped.
Thoughts?
Peter
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Lorenzo Orlando Caum
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April 26, 2016 at 9:51 am
Hi Peter,
Try reaching out to Stripe support. They should be able to share feedback on why you are not able to currently process card payments.
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Lorenzo
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htcia
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April 27, 2016 at 10:45 am
Will Do.
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Lorenzo Orlando Caum
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April 27, 2016 at 10:52 am
Hi Peter,
I did have another question as you mentioned that you tried rolling over the credentials.
Are you currently using those credentials for any other projects (e.g. an online store)?
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Lorenzo
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htcia
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April 27, 2016 at 10:54 am
Not that I know of.
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Lorenzo Orlando Caum
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April 27, 2016 at 11:07 am
Alright, go ahead and follow up with Stripe support and they should be able to share feedback on why the charges are failing.
In the interim, is there an alternative payment gateway that you could enable like PayPal Standard?
That way, you can still accept payments.
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Lorenzo
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htcia
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April 27, 2016 at 4:55 pm
Stripe isn’t providing much information…..are we sure this isn’t an EE issue?
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Lorenzo Orlando Caum
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April 28, 2016 at 5:14 am
Hi Peter,
I haven’t seen any other reports of an issue with Stripe for Event Espresso 3.
When was the last payment successfully processed?
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Lorenzo
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