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error downloading pdf order confirmation

Posted: November 22, 2015 at 7:29 pm


Smart Robbie

November 22, 2015 at 7:29 pm

Hi, I get an error when I try to download the order confirmation pdf. the error is:

Fatal error: Call to undefined function mb_internal_encoding() in /home/s1024980/public_html/wp-content/plugins/event-espresso-core-reg/core/third_party_libs/dompdf/dompdf_config.inc.php on line 329

can you please help?

Thanks,

Robyn


Tony

  • Support Staff

November 23, 2015 at 1:57 am

Hi Robyn,

That error means your server does not have the MultiByte string php module enabled.

I would recommend contacting your host and have them enable that module for you.

The support post ‘error downloading pdf order confirmation’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 4 years, 8 months ago ago

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