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Error despite an active license

Posted: July 9, 2012 at 10:13 am

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ddeschner

July 9, 2012 at 10:13 am

Despite having what I believe is an active license, this error message is showing on my blog.

Error message

I only use Event Espresso on one site, so I’m not sure what is happening. WordPress is up to date as are all my other plugins.

Would “resetting” my license solve this problem?

Best,
Donovan


cnayer

July 9, 2012 at 11:21 am

I’m having the same issue, would appreciate any clarity.


Josh

  • Support Staff

    •

July 9, 2012 at 12:26 pm

Check your account profile page and verify that the domain that you have Event Espresso installed on is the same one that is listed as active.

Then, delete all older (inactive) versions of Event Espresso, or back them up to a location other than the WP plugins directory.


ddeschner

July 9, 2012 at 3:53 pm

I have confirmed that the domain name that is listed in my account is the correct domain and deleted the older (inactive) versions of Event Espresso. The problem, however, persists.


Josh

  • Support Staff

    •

July 10, 2012 at 8:03 am

Please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/

Select the “I am sending login info as requested” department form.
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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by Josh 12 years, 4 months ago ago

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