|
accordantcompany
|
July 17, 2017 at 1:17 pm
People are trying to register online on our site for events and keep getting this error code. HOw can i fix this?
Error Code: 10002
Short Message: Security Error
Short messages: Security header is not valid
Severity Code: error
we use PayPal to process our payments. I did not change any settings. Can you please assist? We have EE3
|
|
Josh
|
July 17, 2017 at 2:15 pm
Hi Krista,
That’s actually an error from PayPal, here’s the information they give about the error:
https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ1030&actp=LIST
specifically:
If you get error code 10002 with the message 10002: Security Header Invalid, you have incorrect API credentials. Check that the account that will receive payments was used to generate the API credentials. If you’re using PayPal’s Sandbox environment, you must generate API credentials from within the Sandbox business account rather than a Live account.
If you’ve changed no settings in Event Espresso > Payment settings then that mean that PayPal has restricted your account. In which case you will need to contact PayPal merchant account support.
|
