Error at registration : FirstName, name and email required

Posted: January 19, 2024 at 6:13 am

Good afternoon,

We did the update in December and during our tests, everything worked on our side. Unfortunately, in January when visitors started registering again, they encountered an error. When it came time to complete their first name, last name and e-mail and move on to the next step, even though they had completed the fields, it indicated that the fields were required. It’s as if the system can’t see what’s in them. I’ve tried changing the theme and the error persists. I’ve deactivated the plugins one by one and the error persists. This error is the same if an administrator wants to add a post manually, when you want to confirm the first name, last name and e-mail address.

For my part, I don’t have the error on my computer, nor do the two technicians who carried out the tests. I’ve tested both MAC and PC with Chrome, Firefox and Safari and everything works. The same on my phone when connected to my wifi network.

The only way to reproduce the problem is to connect to my 5G network or share my phone network with my computer, and then I see the error.

Do you have any ideas?
The website is : appq.com

Were are on WP 6.4.2
EE4 : 5.0.14
PHP 7.4

Thanks

Fadou

Tony

Support Staff

January 22, 2024 at 4:32 pm

Hi there,

Can you create a test account I can log into please, no matter what value I input for postcode the form shows it as invalid.

Send the login details over using this form and I’ll take a look:

https://eventespresso.com/send-login-details/

Tony

Support Staff

January 24, 2024 at 6:12 am

Thank you for sending over login credentials.

Unfortunately (kinda?), testing this with both wired and cellular connections works as expected and I don’t get any errors.

I can tell you what I would be checking from this point if I could reproduce.

Firstly, check for any errors server side, check the PHP error logs for anything around the time the registration throws the error.

Check the access logs to see if anything is happening on the request itself (I’ve seen hosts block some ajax requests based on the user-agent and/or the IP).

It could be worth checking in with your host and have them confirm that your requests are triggering some kind of WAF rule on the server.

—-

Something else you can do is log the Ajax request sent and view if anything shows up there, you can do that with your browser dev tools.

This is using Chrome: https://monosnap.com/file/eoHJX2gGRRAKrY8UZ41ltG8lFCgMv4

Right before you click to submit the registration form, be in the network section, make sure ‘preserve log’ is enabled.

When you hit the button you’ll see admin-ajax.php requests:

https://monosnap.com/file/VcpxTmQwKf3K86W4bidJuVTjSAvFUf

You can click on those to inspect the request/response some, see if anything stands out there.

Without being able to reproduce this its really difficult to try and figure out what is happening unfortunately, but see if anything stands out above and we can go from there.

Support

Error at registration : FirstName, name and email required

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