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Erica Lange
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March 24, 2015 at 6:33 pm
after an event registrations is completed and the client clicks proceed to payments all the info is removed and it program will say “First Name is a required value
EE_SPCO_Reg_Step_Attendee_Information – _verify_critical_attendee_details_are_set_and_validate_email – 873”
WordPress Version:4.1.1
PHP Version:5.4.28
MySQL Version:5.5.40
Event Espresso Version:4.6.14.p
WordPress Address (URL):http://www.azbuilders.org
Site address (URL):http://www.azbuilders.org
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Dean
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March 25, 2015 at 6:57 am
Hi Dana,
It could be a number of things. The first thing I would look to fix is the JavaScript error on your site:
Uncaught TypeError: undefined is not a function
to do with this code
<script type="text/javascript">
$('#nav a').filter(function(index) {
return this.attr('href') == 'http://www.azbuilders.org/leadership-team/';
})
.attr( "href", "javascript:;" );
</script>
Do you have any cache plugins or server side caching?
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Erica Lange
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March 25, 2015 at 6:05 pm
I believe the java script error is repaired. I say “I believe” because I’m not sure how to check it. the people that maintain our site repaired it.
We do not have any cache plugins running on our site or on the server.
However, we are still experiencing the same issue.
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Josh
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March 26, 2015 at 9:25 am
Hi there,
It could be a number of other things causing this error. Did this error start happening after the Connections plugin was installed? Does the error happen for every event and every browser or only on some events with some browsers?
If it happens for all registrations all of the time, you can narrow down the cause by temporarily deactivating other WordPress plugins.
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Erica Lange
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March 26, 2015 at 3:42 pm
This error just started this week. It happens every event, with every browser.
I have done as suggested and thought I found the plugin “WordPress HTTPS” that was causing the issue. I removed that plugin and tried to install two different SSL Plugins, but each brought down my site. I reinstalled the WordPress HTTPS and updated the EE. Now I am back where I started. with the error message
First Name is a required Value.
ee_SPCO_Reg_Step_Attendee_Information-_verify_critical_attendee_details_are_set_and_validate_email- 866
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Lorenzo Orlando Caum
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March 26, 2015 at 3:56 pm
Hi Dana, I saw your note about no caching services running on the site. I have seen that error a few times before and when I looked at the sites, then had caching running and Event Espresso pages were not excluded.
Were you recently using any caching plugins and then turned them off?
Also, is your software up to date?
Could you also let us know who your web host is?
Thanks
—
Lorenzo
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Erica Lange
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March 26, 2015 at 4:39 pm
We use Bluehost. The server caching is disabled, because it was causing the “nothing in your queue” error.
WordPress Version:
4.1.1
PHP Version:
5.4.28
MySQL Version:
5.5.40
Event Espresso Version:
4.6.17.p
WordPress Address (URL):
http://www.azbuilders.org
Site address (URL):
http://www.azbuilders.org
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Josh
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March 26, 2015 at 4:45 pm
Hi there,
Since you think it might have something to do with WordPress HTTPs, it would be good to look into that. Can you verify that the admin is set to Force https/ssl? Along with that, are there any other plugins installed on the site that have a function that will force https/ssl on cart pages? Other e-commerce plugins may have similar functionality that can interfere with WordPress HTTPs.
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