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Error: After entering "1" in ticket choice,

Posted: December 15, 2018 at 7:34 am


Susanne Lakin

December 15, 2018 at 7:34 am

After choosing an event and selecting 1 ticket, then clicking “register” button, I get:

Nothing in your Event Queue
You need to select at least one event before you can proceed with the registration process.

This happens with all events. The software does not register that a ticket was chosen.


Tony

  • Support Staff

December 17, 2018 at 3:10 am

Hi Susanne,

The above will happen if you are caching any of EE’s pages, looking over your site it looks like you have WP Rocket enabled.

You’ll need to exclude EE’s pages any caching WP Rocket is doing on the server, we have some documentation on how to do that here:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/


Susanne Lakin

December 17, 2018 at 7:57 am

Thanks! It is working great! My webmaster says: Thanks for passing this on. We already had WP Rocket disabled for that reason, but I discovered that another cache (Varnish) was running on the server level. I disabled that, and it seems to have fixed the issue.


Tony

  • Support Staff

December 17, 2018 at 8:04 am

Great, I’m glad that’s working.

Just to note, you don’t actually need to completely disable all caching (although many people do) but you will need to exclude any page that loads Event Espresso so the ticket selector, event pages, checkout, thank you page etc.

The support post ‘Error: After entering "1" in ticket choice,’ is closed to new replies.

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Status: closed

Updated by  Tony 8 months, 1 week ago ago

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