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laurian Horowitz
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August 23, 2024 at 2:37 pm
When attempting to move a registration from one date to another yesterday, I received an error message several times. I was not able to transfer the registrations.
Howdy!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Event Espresso.
First, visit your website (https://safety-solved.com/) and check for any visible issues. Next, visit the page where the error was caught (https://safety-solved.com/wp-admin/admin.php?page=espresso_registrations&action=edit_attendee_selections&_REG_ID=10883&edit_attendee_selections_nonce=d1bca7b07e&return=-1) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
**REMOVED**
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.6.1
Active theme: CLL-Theme (version )
Current plugin: Event Espresso (version 5.0.23.p)
PHP version 8.2.22
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Rio
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August 23, 2024 at 7:28 pm
Can We do that again? this time, enable the WP-bug so you can send us the log.
here’s the guide.
https://eventespresso.com/wiki/troubleshooting-checklist/
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
@ini_set( 'display_errors', 0 );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
}
After you get the log, you can also do some other test, such as theme/plugin conflict.
You can use https://wordpress.org/plugins/health-check/ or any similar plugin.
You can do the above using Troubleshooting mode:
Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.
That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.
Thanks
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laurian Horowitz
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August 30, 2024 at 7:36 am
I asked my web developer to do the debug report. I’ll update when I have the info.
In the meantime now, 2 more issues have raised, but no error message seen.
1. The messages section in the events have disappeared. Messages are going out but I need to update what message is attached to a certain event now and that section is gone.
2. When trying to delete a date/time and its corresponding ticket on an event with multiples, the page refreshes and says event updated (without clicking on the update button) but that the date/time and ticket do not delete.
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Rio
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August 30, 2024 at 7:48 am
Can you do some troubleshooting? Check this guide.
https://eventespresso.com/wiki/troubleshooting-checklist/
You can also add this block on wp-config.
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
@ini_set( 'display_errors', 0 );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
}
Check also if there’s possible plugin/theme conflict.
You can use https://wordpress.org/plugins/health-check/ or any similar plugin.
You can do the above using Troubleshooting mode:
Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.
That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.
thanks
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laurian Horowitz
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August 30, 2024 at 9:31 am
I’m not understanding how to make the debug file. The code has been added but the file I see is from 2019.
Right now, the only thing I need out of all the issues is for the message section to show again in the event. Or a way to connect the event from the custom message page/tab.
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laurian Horowitz
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August 30, 2024 at 9:39 am
I did find more folders. The most recent being August 22, 2024 but they are all in php and not a text log. Not sure how or what to share really.
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laurian Horowitz
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August 30, 2024 at 10:23 am
Where did the message section in the event go?
https://safety-solved.com/wp-content/uploads/2024/08/Edit-Event-‹-Safety-Solved-—-WordPress.html
I have to get this event sent out today!
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Sam
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August 30, 2024 at 11:00 am
Make sure you have added the debug code to the wp-config.php file.
You can find the wp-config.php within the root folder of the website.
There you need to replace
define( 'WP_DEBUG', false );
with
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
if ( WP_DEBUG ) {
@ini_set( 'display_errors', 0 );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
}
then when you see the error on the website you need to visit the “root/wp-content” of the website there you can find a file named “debug.log” that’s not a PHP file.
Also, please check the other troubleshooting checklist https://eventespresso.com/wiki/troubleshooting-checklist/ to see which plugin/theme exactly causing the issue.
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laurian Horowitz
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August 30, 2024 at 11:24 am
Yes, the debug code above has been added to wp-config.
I am not seeing an error message related to the missing message section in the events….I just don’t see the message section in the event edit page at all. It’s just gone. See my uploaded page above.
As I said above, the file debug.log that is not a php is from 2019….not seeing anything more current. When I view that file, everything listed appears to be from 2018/2019.
I checked the linked page of list of plugins. I do have Yoast SEO on my site (for years), but there isn’t an issue with the venues showing now. My theme is divi and again has been for years. The theme tester plugin hasn’t been update in 3 versions of wp so I don’t want to upload something that could break my website further on a holiday weekend. My web developer hasn’t used ee in a long time now, so I’m on my own with this. Is there someone more knowledgeable who can just look at the site?
Is there any other way to connect a custom message to an event? Why isn’t there a way to search and add events from inside the custom message, like how the promotion codes do?
At this point, I just need a workaround. I don’t have time to learn how to troubleshoot, do the troubleshooting, and wait for a solution.
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Sam
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August 30, 2024 at 11:29 am
Can you please share a screenshot of the issue?
Also, please fill out the below form so that we can take a closer look:
https://eventespresso.com/send-login-details/
Looking forward to helping you.
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Garth
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September 18, 2024 at 10:21 am
Please follow up via email we sent on Sept 11.
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