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End of event filing

Posted: September 28, 2018 at 6:24 pm


Kylee

September 28, 2018 at 6:24 pm

Hi
Now that I’m finished my event and have moved on to the next one, I don’t need registration info anymore for the past event. I have exported the registration info to a spreadsheet for future reference, so no need to keep the regos in the system (or event information really).

Do I just delete them? I don’t really want to archive anyway for security of people’s information in the longer term. (I don’t want to get hacked and have people’s info available from years of events.)

And I don’t see any option to archive anyway. But ultimately I just don’t want to see any regos in the registration page except current event ones.


Tony

  • Support Staff

October 1, 2018 at 3:36 am

Hi there,

Yes, you can delete the registrations.

However if your tickets are ‘paid’ tickets you have to remove the payment from within the transaction first, then delete the registration.

So if you go to Event Espresso -> Registrations and the individual registrations have a padlock next to them – http://take.ms/HOaiB

It means they have a payment object that needs to be removed first, click on the transaction date and you’ll see the payment, first delete that – http://take.ms/uNpdo

You can then trash and delete the registration.

As it stands we don’t have an a method to bulk delete registrations such as the above without first manually removing the payment from within the transaction.


Kylee

October 2, 2018 at 3:55 pm

lol, sounds fiddly with a lot of registrations but at least there’s a way. Thanks


Tony

  • Support Staff

October 3, 2018 at 5:05 am

I agree it is fiddly as it stands.

It’s an issue we are aware of and have an open ticket to make it easier in the future, however with the multiple relationships created within registrations we need to be careful that all of the data is deleted correctly to not leave any orphaned data in the database and also have to take into consideration that mass deleting a lot of data may also cause a timeout which again leaves orphaned data.

So we are working on a better solution for this, but it’s not as simple as it first appears and needs careful planning to cover all basis.


Kylee

October 5, 2018 at 8:42 pm

Ok, made it slightly easier on myself. Went into the first transaction, clicked the rubbish bin to changed to Incomplete, and kept arrowing through each transaction to do the same. This made all the transactions Incomplete.

Then went back to the registrations form and deleted them all at once. So not too back for 100 registrations. Only small events thank goodness.


Tony

  • Support Staff

October 8, 2018 at 4:43 am

Nice idea, I hadn’t thought of doing it that way and it works great if you’re deleting all of the registrations.

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Updated by  Tony 1 week, 5 days ago ago

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