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Empty Confirmation box upon initial registration

Posted: February 1, 2024 at 9:23 am


February 1, 2024 at 9:23 am


I have noticed an issue on my site where some of my events show an empty confirmation box when I click the registration button. You can see this if you go to and click the green “Register” button toward the bottom of the page. Even though I get the empty confirmation box it does add the event to my cart.

By comparison, here is an event that shows a confirmation box that does have content in it. This event does show a correct confirmation pop-up.

I currently have version 5.0.16.p of EE installed on my site.


  • Support Staff

February 1, 2024 at 11:14 am

Hi Julie,

I’ve tested the same with the latest version of the plugin and cannot see any issue on my end.

Can you please perform a troubleshooting to see if there is any conflict:

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