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Empty cart issues at checkout

Posted: April 9, 2019 at 6:53 am


mtbma

April 9, 2019 at 6:53 am

We have been having issues for the past few months of people who go to ad an event and the item is not in their cart. If logged into the site we can complete the purchase without the issue, but we do 10’s of transactions a day, so this can be quite troublesome for a user to not be able to use it correctly. I did research on this issue in the forums and it looks like some suggest caching as an issue we have checked with our hosting site and
• Verified there is no cache plugin on our website
• Verified that the host server is not performing any caching on the server’s end
• I went ahead and cleared our server’s PHP cache which by design does have a cache for processing not performance. Which is typical of all PHP hosted sites (which are in the millions).

Could someone please help us fix this issue?


Josh

  • Support Staff

April 9, 2019 at 7:05 am

Hi,

I checked the http headers of the site that’s attached to your support license and the headers include items that indicate there is caching happening at the server level. Is your site hosted on GoDaddy? If so, you’ll follow this guide to disable the object caching:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/#managedwphosting

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Status: closed

Updated by  Josh 2 months, 1 week ago ago

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