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Jason Huang
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February 20, 2014 at 12:13 am
Conformation/ticket emails don’t send to customers when they sign up.
If I manually try to resend registration details that doesn’t work either.
I have tested my emails with the Check Email plugin and it does work.
We have an event this weekend and none of our customers received their ticket!
Register here http://shift-s3ctor.com/products-page/
I am ok with giving support my login details. Email me please @ matt@shift-s3ctor.com
WordPress Version:
3.8.1
PHP Version:
5.2.17
MySQL Version:
5.0.96
Event Espresso Version:
3.1.36.4.P
WordPress Address (URL):
http://shift-s3ctor.com
WordPress Content Directory:
/home/content/redacted/html/wp-content
Site address (URL):
http://shift-s3ctor.com
Event Espresso Plugin URL:
http://shift-s3ctor.com/wp-content/plugins/event-espresso/
Event Espresso Plugin Path:
/home/content/redacted/html/wp-content/plugins/event-espresso/
Event Espresso Upload URL:
http://shift-s3ctor.com/wp-content/uploads/espresso/
Event Espresso Upload Path:
/home/content/redacted/html/wp-content/uploads/espresso/
Event Espresso Template Path:
/home/content/redacted/html/wp-content/uploads/espresso/templates/
Event Espresso Gateway Path:
/home/content/redacted/html/wp-content/uploads/espresso/gateways/
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Lorenzo Orlando Caum
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February 20, 2014 at 6:23 am
Hi Jason,
Do you receive regular WP notifications such as password resets?
Also, could you check your junk/spam mail folder?
Who is your web host?
—
Lorenzo
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Jason Huang
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March 2, 2014 at 1:17 pm
Yes we get other WP notifications like new comments.
Not in spam, Like I said not one of our customers received a ticket.
Godaddy is our host. It did work fine at one time.
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Josh
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March 3, 2014 at 1:55 pm
Hi Jason,
One thing that may help is to change the “use fancy email headers” to its other setting (so if it’s set to yes you set it to no and vice versa)
If that does not help, another thing you can do is send the email via a service like Mandrill. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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