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Emails question – Slight confusion

Posted: August 29, 2012 at 4:09 am


August 29, 2012 at 4:09 am


I’m shortly going to be putting Event Espresso live.

I’ve been running a number of tests, in particular on the checkout/payment/registration part.

Without setting up anything in Email Manager, by default, when a person has paid for (or at least got to checkout) on an event, Event Espresso appeared to send 2 seperate emails.

The first was with the subject simply that of the event name.

The contents of this was:

> This is an automated response – Do Not Reply >
> > Thank you Tom for registering for Test. > > This event starts at 8:00 am on September 27, 2012 and runs until 5:00 > pm on September 27, 2012. > > Location: > > Phone: > > Google Map: Map and Directions > > We hope that you will find this event both informative and enjoyable. > Should you have any questions, please contact > > If you have not done so already, please submit your payment in the > amount of £0.60. > > Click here to review your payment information View Your Payment > Details. > > Thank You.

The second, which appears to have been generated upon payment was with subject “Payment Received For event name”:

> > This Is An Automated Response > > Thank You Tom Martin > > We have just received a payment in the amount of £0.60 for your > registration to Test. > > Transaction ID: 1YF47194BE653172X

My huge concern with this was that it appeared (in the first email) to issue the ticket or info about the ticket BEFORE the customer had even paid.

Then another email was issued upon payment.

I have since created an email in email manager (“Ticket Email”) which I have selected on every single event, this contains the ticket link short codes, payment info short codes etc.

This new email I’ve created is the ONLY email I want them to receive and I only want them to receive it when the ticket(s) have been paid for.

I’ve tested this several times and it appears that the only email that is sent is the email I created in Email Manager – with full ticket info etc. – And it appears it is indeed only sent when they have paid.

I just wanted to ask if this is set up correctly? Or is there something I might have missed that would result in this email being sent to them before they have paid? Additionally, I definitely don’t want ANY other emails sent to the customer and it appears this is not happening now, but I wanted to double check that I haven’t missed anything.



  • This topic was modified 7 years, 10 months ago by  Leviathan.

Chris Reynolds

  • Support Staff

August 29, 2012 at 11:06 am

You’ll probably want to adjust your email settings. This is how I usually have mine set up:


This is under Email Settings on the General Settings page.

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Updated by  Chris Reynolds 7 years, 10 months ago ago

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