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JacqK
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January 18, 2023 at 8:51 pm
Hello
The way we have set up EE4 is that the Registration Approved email for the Primary Registrant is deactivated – this is because we want all registrants to get one email on registration (registrations are set to Approved as a default).
It seems that one issue with doing this is that the Resend Registration function sends to the Primary Attendee – if there is a single person on the registration, they don’t end up getting the resent email at all.
Am wondering whether there is a way around this so that the Resend Registration will go to the registrant, even if they are the Primary Attendee?
Regards
Joe
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Tony
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January 19, 2023 at 6:53 am
Hi there,
The Primary Registrant context is disabled on the Registration Approved message type by default and when I resend the registration details for a primary registrant it does trigger the registrant email for me.
Just to confirm, is this how you are resending the details?
https://monosnap.com/file/S8udsAY1u2091z0rKuIZTLoX3aGeMb
For me that triggers the Registrant and Event Admin email:
https://monosnap.com/file/9GdmR2y3S1942rXzjBIFsP5FQQf4tL
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JacqK
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January 23, 2023 at 11:26 pm
Hi Tony
Not sure what happened here but it looks like the issue was the resend emails were taking a day plus to arrive in inboxes. This seems to have resolved now.
Regards
Joe
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Tony
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January 24, 2023 at 3:18 am
Hmm yeah strange, but I’m glad it’s working.
Any further issues just let us know 🙂
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