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Emails Note Resending Work-Around

Posted: January 18, 2023 at 8:51 pm


JacqK

January 18, 2023 at 8:51 pm

Hello

The way we have set up EE4 is that the Registration Approved email for the Primary Registrant is deactivated – this is because we want all registrants to get one email on registration (registrations are set to Approved as a default).

It seems that one issue with doing this is that the Resend Registration function sends to the Primary Attendee – if there is a single person on the registration, they don’t end up getting the resent email at all.

Am wondering whether there is a way around this so that the Resend Registration will go to the registrant, even if they are the Primary Attendee?

Regards

Joe


Tony

  • Support Staff

January 19, 2023 at 6:53 am

Hi there,

The Primary Registrant context is disabled on the Registration Approved message type by default and when I resend the registration details for a primary registrant it does trigger the registrant email for me.

Just to confirm, is this how you are resending the details?

https://monosnap.com/file/S8udsAY1u2091z0rKuIZTLoX3aGeMb

For me that triggers the Registrant and Event Admin email:

https://monosnap.com/file/9GdmR2y3S1942rXzjBIFsP5FQQf4tL


JacqK

January 23, 2023 at 11:26 pm

Hi Tony

Not sure what happened here but it looks like the issue was the resend emails were taking a day plus to arrive in inboxes. This seems to have resolved now.

Regards
Joe


Tony

  • Support Staff

January 24, 2023 at 3:18 am

Hmm yeah strange, but I’m glad it’s working.

Any further issues just let us know 🙂

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