Support

Home Forums Event Espresso Premium Emails not sending

Emails not sending

Posted: April 12, 2018 at 4:42 pm


TTB2018Fm

April 12, 2018 at 4:42 pm

We are using a standard WP SMTP plugin to get through MicroSoft365 blocks. No email tests or registration messages are going out. How can this be fixed. Also, I need to set Espresso to send an email to 3 separate emails every time there is a registration. Can you help please? Thanks.


Tony

  • Support Staff

April 13, 2018 at 3:17 am

Hi there,

EE just builds out the content of the email, then passes the email to the WP core function wp_mail(), so in short, if WP can not send emails then neither can EE.

We are using a standard WP SMTP plugin to get through MicroSoft365 blocks.

Which MS365 blocks are you referring to?

No email tests or registration messages are going out. How can this be fixed.

I’m assuming you mean EE test emails? Do ‘normal’ WP emails work such as password resets or new user emails?

Also, I need to set Espresso to send an email to 3 separate emails every time there is a registration. Can you help please? Thanks.

Let’s get your emails actually working before moving onto additional emails.

You can add CC emails, or multiple email address to the message templates that EE uses however not all servers support that setup, so let’s make sure a normal setup works first.


TTB2018Fm

April 13, 2018 at 10:53 am

All WP emails are going through except event Espresso emails. Microsoft is now blocking email into the domain mail server if the site is hosted at another IP so we use an SMTP pluging to go directly through the Microsoft mail server.

Under Message Activity it is showing Red and Orange. When I click send immediately button on right, I get this message …

An error has occurred:
No message was sent because of problems with sending. Either all the messages you selected were not a sendable message, they were ALREADY sent on a different scheduled task, or there was an error. If there was an error, you can look at the messages in the message activity list table for any error messages.


Tony

  • Support Staff

April 13, 2018 at 11:24 am

In the message activity table, on the right hand side under actions do you see a icon?

If so click on that, what do you see then?


TTB2018Fm

April 13, 2018 at 11:34 am

Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (xx@xxxxxxxxx) or “from” address (xxxx@xxxxxx) is invalid.

I have switched to Easy WP SMTP that was noted in another post and when I send a test, it will go through but under messages, it still shows red


Josh

  • Support Staff

April 16, 2018 at 9:51 am

Hi there,

Can you try changing the From address set in the message template to use the same From address set in the Easy WP SMTP plugin settings?

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Josh 1 week, 1 day ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!