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Emails not sending

Posted: February 11, 2017 at 7:54 am

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LMSPC

February 11, 2017 at 7:54 am

All our emails (event and test) fail sending.

The error message is:
“The following errors have occurred:
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address () or “from” address () is invalid.

The test message was not sent”

I already tried changing to [CO_EMAIL] for the From: address instead of the
[CO_FORMATTED_EMAIL].


Lorenzo Orlando Caum

  • Support Staff

February 13, 2017 at 6:20 am

Hi,

Could you go to Event Espresso –> General Settings and then look for the Your organization area?

Double-check that the email that is set there is valid and it should only be an email without any extra content. For example:

hello@example.com


Lorenzo

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