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Martin Juno
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August 7, 2013 at 4:13 am
Hi,
The plugin is working fine but, unfortunatelly, automated messages are not going out. I am using the WP SMTP plugin, which is working well otherwise.
Please, let me know if you need further details.
I would appreciate your help regarding this issue.
Many thanks,
Martin
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Dean
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August 7, 2013 at 4:31 am
Hi Martin,
Are you receiving any emails at all – admin or attendee?
Are other emails from your site going out?
Have you checked your spam folder? However, I did a registration on one of the free events, and so far not received anything, so this may be moot, at least for registrant emails.
Generally if it isn’t a setting issue, it’s down to the server. If WP Mail SMTP doesnt help we do recommend services such as Mandrill (has a free trial if memory serves) and Postmarkapp.
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Martin Juno
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August 7, 2013 at 5:09 am
Hi Dean,
Many thanks for your reply.
No email is going out from Event Espresso. I will have a look at the server settings, but I doubt there’s a problem considering that the rest of the website is working fine.
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Dean
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August 7, 2013 at 5:20 am
Hi,
Are you on shared hosting/vps/dedicated?
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Martin Juno
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August 7, 2013 at 6:56 am
VPS (Amazon)
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Josh
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August 7, 2013 at 8:47 am
Can you let us know which version of Event Espresso is installed?
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Martin Juno
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August 8, 2013 at 2:03 am
Sure, it’s Version 3.1.34.P
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Josh
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August 8, 2013 at 8:10 am
You could try the beta that’s available in the pre-release channel -or- make the following edit in /includes/functions/email.php, which is in the next version of Event Espresso:
~ lines 569 and692 have a $headers variable that gets assigned a MIME type:
$headers = "MIME-Version: 1.0\r\n";
you can change it to:
$headers = "";
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Martin Juno
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August 13, 2013 at 8:43 am
We solved the issue. The problem was that it was sending two Reply-To headers and Amazon SES don’t accept that. Many thanks for your support.
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Josh
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August 13, 2013 at 8:51 am
Hi Martin,
Thanks for letting us know what it turned out to be. I’m thinking we might need to figure out a way to remove the reply to headers if there’s another plugin (like WP Mail SMTP) that’s also adding reply to headers.
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