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Emails not getting delivered

Posted: March 4, 2018 at 12:31 pm


Gleb

March 4, 2018 at 12:31 pm

We ran into issue of any type of event registration email going out. All emails are listed in messages as sent, but none of them gets delivered. What could be some possible reasons of this happening?
Send Related Messages option was no by default. We were not initially able to change it to yes for some reason and ended up changing in code. Not sure if it is related, but even after we made the change, it didn’t change the situation and emails are still not getting delivered. We tried both wp-mail and MailChimp


Tony

  • Support Staff

March 5, 2018 at 3:12 am

Hi there,

All emails are listed in messages as sent, but none of them gets delivered. What could be some possible reasons of this happening?

If they show up in messages, then wp_mail() returned true, meaning as far as EE is aware no errors were thrown during sending. This means the problem is likely due to the mail server rather than EE but lets check.

First, install WP Mail Logging and add a new registration, does it show the email in the mail log there?

If you go to Event Espresso -> Messages -> Settings.

You’ll find the option ‘Generate and send all messages’, what is that set to currently?

Send Related Messages option was no by default. We were not initially able to change it to yes for some reason and ended up changing in code.

Please don’t change EE core files, if for some reason you can’t edit the setting there will be another cause/solution, changing core files is not the correct solution.

On which page did you see this and what code have you changed?

We tried both wp-mail and MailChimp

wp-mail? thats the default function used to send emails and is still used with other plugins that hook in and send the emails via other servers.

MailChimp does not allow you to send transactional emails through their servers, it’s used for newsletters, unless you mean Mandrill?


Gleb

March 7, 2018 at 12:25 pm

Many thanks! The problem was solved. The port for sending email was closed.


Gleb

March 7, 2018 at 12:28 pm

But there was a problem with the connection of payment through InfusionSoft. Not work PayFlow.


Josh

  • Support Staff

March 7, 2018 at 2:09 pm

May I ask which payment method are you using on the Event Espresso site? The reason I ask is because there’s a standalone PayPal Payflow add-on, and the Infusionsoft add-on also has its own payment method.


Gleb

March 7, 2018 at 10:33 pm

Through InfusionSoft …


Tony

  • Support Staff

March 8, 2018 at 3:42 am

So the problem is you can’t connect your PayFlow account to Infusionsoft?


Gleb

March 8, 2018 at 9:55 am

PayFlow work from InfusionSoft. PayFlow work from EE4. But it’s not working from EE4 through InfusionSoft.
I get this error message …
https://www.dropbox.com/s/34j8hlnmsdw04n6/Screenshot%202018-03-08%2007.27.56.png?dl=0


Josh

  • Support Staff

March 8, 2018 at 12:34 pm

I checked and I’m afraid the Infusionsoft documentation for using Payflow Pro as a payment gateway is a bit on the lighter site:

https://help.infusionsoft.com/userguides/sell-online/merchant-accounts/supported-merchant-accounts

It says “Contact PayPal for details.” Were they able to confirm that you can use PayPal Payflow Pro in your country as an Infusionsoft payment gateway?


Gleb

March 8, 2018 at 9:47 pm

Yes. First of all, we are talking about the United States. And I made a test payment from InfusionSoft.
https://www.dropbox.com/s/wvthufntmmmcxgz/Screenshot%202018-03-09%2006.43.34.png?dl=0


Josh

  • Support Staff

March 9, 2018 at 10:29 am

I may be incorrect, but I think you’ll need to use the PayPal PayFlow gateway for the payment gateway. The Infusionsoft gateway for Event Espresso may not support PayPal PayFlow.

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Updated by  Josh 3 months, 2 weeks ago ago

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