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Emails not being sent to additional attendees after update to 4.4.6p

Posted: December 10, 2014 at 5:32 am

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Abhishek Jain

December 10, 2014 at 5:32 am

Emails are not being sent to additional attendees after updating to 4.4.6p, previously I was on 4.4.5p so it worked fine.

The additional registrant option doesn’t show in message templates either.

I have attached a screenshot of Registration Pending Payment custom Template, it shows only two options, one is Event admin and Primary registration, but previously there was a 3rd option for additional registrants.

The problem is not only with custom templates, it is also with all the default message templates, all of them show only two options.

Could you check on this bug?

Custom Message Templates


Tony

  • Support Staff

December 10, 2014 at 6:22 am

Hi Abhishek Jain,

The registration Pending Payment message template does not have a ‘Registrant’ context within EE4.4.X

The Pending Payment message is only sent to the Primary Attendee as they are currently considered to be the only attendee that handles payments. However the ‘Registration Approved’ message has those 3 contexts available – http://take.ms/nng9D

The Primary Registrant context is disabled by default.


Abhishek Jain

December 11, 2014 at 4:58 am

Ok. I get it.

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