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Emails for tickets generated using promotional codes

Posted: October 11, 2017 at 6:20 am

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Chris Smedley

October 11, 2017 at 6:20 am

I’m trying to send notification emails to a number of people when a registration is completed using a promotional code. Emails are currently going to one person and I can’t track down where to change this, it doesn’t appear to be in the normal or custom email templates.

Any help tracking this down would be greatly appreciated.

Thanks

Chris


Josh

  • Support Staff

October 11, 2017 at 2:32 pm

Hi Chris,

Are you using the Ticket Notice Message type or a different message type?
Some message types give you the option to activate a Primary Registrant context, a Registrant context, or both contexts. Can you check to see which context is activated?

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