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Email template specific to ticket

Posted: November 16, 2020 at 8:28 am


November 16, 2020 at 8:28 am

Hi, if I have one event and multiple tickets, can I send a specific email for a specific ticket that is purchased?


  • Support Staff

November 16, 2020 at 8:56 am

Hi there,

You can call details for the specific ticket the registration is for within the email, but you can’t create completely separate message templates per ticket, only event.

So may I ask what details on the ticket you are looking to use?


November 17, 2020 at 8:58 am

We are having a hybrid event where a customer can purchase either a regular conference ticket or a virtual ticket. We are setting it up this way because our customers are part of a large city and may purchase a few regular tickets and also purchase a few virtual tickets for their employees.

After the customer purchases a virtual ticket, I would like an email to send them a special link that directs them to a url to setup their credentials.


November 17, 2020 at 10:39 am

I’m assuming I will need to put this link in the ticket’s Description field? How do I call the detail information to show up in the email?


November 17, 2020 at 12:48 pm

Disregard the above, I found the shortcode to call the ticket description. Thank you for your help.


  • Support Staff

November 18, 2020 at 3:47 am

The only problem with using the ticket description is that value isn’t private and is available on the front end, I’m not sure if that will be a problem for your set up?

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