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Email template in EE3

Posted: October 2, 2014 at 3:42 am


October 2, 2014 at 3:42 am

Hi, i’ve been looking for the right emails templates to change and this is driving me mad in EE3.

In general settings i’ve set the following parameters:
– Email setting-> Send payment confirmation emails = YES
– Email setting-> Send registration email before payment is made = YES
– Email setting-> Use Fancy email = YES
Below these settings i’ve set the payment confirmation email & default registration confirmation email text. Only thing is that these are not being sent.

Where do I have to change this??


  • Support Staff

October 2, 2014 at 8:08 am

Are you not receiving registration confirmation emails at all?

With this option:

– Email setting-> Send registration email before payment is made = YES

Both yourself (the event admin) and the attendee should receive a confirmation email once they have clicked ‘Confirm Registration’

If you are NOT receiving emails try disabling the option

– Email setting-> Use Fancy email.

Then retry a registration.

The emails from Event Espresso are passed to WP_Mail() which then does any number of steps depending on your server. So if WordPress can not send emails, EE can not send emails. To test this install a plugin such as Check Email and use that to send a test email, is that sent? (or try a password reset and check that email is received)


October 2, 2014 at 8:24 am

Wordpress is sending mails through. No problem with that only not the right ones.

I need these steps to happen:

  1. Attendee registers for an event.
  2. Attendee does not have to confirm the registration on the website.
  3. Attendee receives a registration confirmation email with all details of the event (custom email text).
  4. Event admin receives a confirmation email (custom email text)
  5. Admin confirms the attendee is allowed to attend the event and is notified by (custom) email also containing a link to invoice PDF.
  6. When payment is received the admin can confirm payment and attendee receives a custom payment confirmation email.

Can this be done with EE3? I hope so!


  • Support Staff

October 2, 2014 at 9:18 am

It appears you are looking for attendee Pre-Approval.

Event Espresso will not work exactly how you are describing above. There is only 1 confirmation email (although you can have custom confirmations emails per event) however you could use the attendee Pre-Approval feature which basically allows the user to register then sends a pre-approval email (not customisable without editing code files) to state the registration is waiting for Pre-Approval to both the admin and attendee.

The event admin then approves the registration and the attendee receives a ‘Payment Reminder’ email (customisable) which contains links to the invoice and a link to pay online.

Once the attendee pays online the Registration Confirmation email will automatically be sent to the attendee and Admin.

1. Attendee registers onto the event.
2. There is an option to skip the confirmation page within General Settings -> ‘Skip Confirmation Page during Registration Process?’ so no confirmation is needed.
3. Pre approval email sent to admin and attendee.
4. Admin manually approves registration.
5. Payment Reminder email sent to attendee (contains a link to PDF Invoice and online payment)
6. Attendee pays in full using online payment option.
7. Registration confirmation email is sent to Attendee and Admin.

Will that work?

Also to note, the Admin registration confirmation emails are currently not customisable without editing core files.


October 3, 2014 at 2:48 am

Yes that is exactly what I’m looking for.

  1. How can I set this up?
  2. When will the admin confirmation emails be customisable?


  • Support Staff

October 3, 2014 at 3:51 am

1. Go to Event Espresso -> General Settings.

Within that page you will find the ‘Enable attendee pre-approval feature?’ option. Set that to Yes and save the settings. Then within each of your events you will have the option to enable the Pre-Approval feature for that event –

With that enabled all attendees will need to be approved from within the Attendee lists for the event –

Change the Attendee Approved setting to Yes and click send the Invoice button to send the Payment Reminder email from that page.

2. To allow the admin emails to be customisable in a similar format to how the Confirmation emails are currently would require a significant rewrite to how EE3 handles those emails. We do have an open ticket to make the admin email functions ‘Pluggable‘ in a future version of EE3 which will allow you to override the core function with your own customised one, although this will depend on how comfortable you are with PHP.

The support post ‘Email template in EE3’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Tony 5 years, 10 months ago ago

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