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Email Recipient Issues in Three States

Posted: January 16, 2020 at 8:49 am


bblessings

January 16, 2020 at 8:49 am

We’ve recently sent emails to attendee lists where the people from three states are not receiving the email: NY, TN and FL. These emails going to all other states are being received. We’re using the Event Espresso email template.

Are you aware of an issue in these states or others where group emails sent would not go through to these states?

Is there something we can do to get emails to these attendees?

Thank you
Deborah


Josh

  • Support Staff

January 16, 2020 at 10:03 am

Hi Deborah,

I’m not aware of this being an issue. May I ask which version of Event Espresso is installed on the site in question?


bblessings

January 16, 2020 at 3:09 pm

Hi Josh,
We’re using Version 3.1.37.17.P

I’m not even sure it even is an EE issue, but thought I’d ask if there was something going on having to do with group emails that you all might know about.

One of our attendees suggested it might have to do with the non net neutrality. But that’s old news isn’t it?

Thanks
Deborah


Josh

  • Support Staff

January 16, 2020 at 4:10 pm

Hi Deborah,

Net Neutrality was actually repealed and that’s being challenged in court. You can learn more about that here:

https://www.eff.org/issues/net-neutrality

They could be right in that it might have to do with ISPs from those locations have some different email filtering in place where they’ve mistaken the email for spam.

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