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ryan@goodermarketing.com
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November 27, 2020 at 8:27 am
Hi,
We do not receive registration notification emails (we have checked spam)
Also to note, we do receive contact forms from our site, so it does not seem to be SMTP mail settings through the web server.
This is the website: http://lensdrivingschool.ca/
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Tony
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November 27, 2020 at 8:30 am
Hi there,
Go to Event Espresso -> Messages -> Message activity.
Can you see the emails listed there? What colour ‘status bar’ do they have? (THe bar to the left of each message).
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ryan@goodermarketing.com
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November 27, 2020 at 8:32 am
red, see screenshot: https://share.getcloudapp.com/WnuldB17
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Tony
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November 27, 2020 at 8:34 am
That from address looks like 4 mail addresses combined into a single string, which is likely why it is failing.
How have you set EE to send to multiple addresses?
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Tony
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November 27, 2020 at 8:41 am
From a quick test on one of my test sites, it looks like you’ve set the ‘Primary Contact Email’ address in General Settings to 4 email address and I’m guessing separated them with a comma?
Currently, EE doesn’t expect multiple addresses to be set in that field and will remove the comma.
You’ll need to set that to a single admin address and either set the email address used as a group email and include the 4 recipients in that group or edit each individual message template and change the TO/FROM fields to include those addresses.
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ryan@goodermarketing.com
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November 27, 2020 at 9:05 am
I removed the 3 emails, and just set 1, see: https://share.getcloudapp.com/d5uPYwZG
not nothing seems to show in messages: https://share.getcloudapp.com/WnuldBoG
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Tony
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November 27, 2020 at 9:08 am
That message is waiting to generate.
Click on the spanner in the actions column to generate.
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ryan@goodermarketing.com
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November 27, 2020 at 12:18 pm
why will not not auto send the notification?
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ryan@goodermarketing.com
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November 27, 2020 at 1:54 pm
I press the message, and select send, and still nothing happens
see screenshot: https://share.getcloudapp.com/geuoZmLp
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Tony
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November 27, 2020 at 4:16 pm
why will not not auto send the notification?
The message system use WP_CRON to work through the steps, so if they are still sitting on queued for generation it could mean there’s an issue with WP_CRON on your site.
Rather than selecting to SEND a non generated message, click the spanner to generate the message, does it generate showing the emails addresses and show with a blue status bar?
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ryan@goodermarketing.com
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December 1, 2020 at 10:00 am
I get this error: https://share.getcloudapp.com/6quxDGwZ
This is the message it generates: https://share.getcloudapp.com/jkuYyWpx
and then this is the error: https://share.getcloudapp.com/X6u02QG5
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Tony
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December 1, 2020 at 3:21 pm
Ok, so clear/delete those message from the queue and trigger another, does that work? You may have a message trying to send in the batch that still has an incorrect to/from address breaking the request.
If it still fails then clear the messages again and go to Event Espresso -> Messages -> Settings
Change the ‘Generate and send messages’ setting to ‘On Same Request’ and save.
Now retrigger a message again, does that work or show the same error from here: https://share.getcloudapp.com/X6u02QG5
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