Support

Home › Forums › Event Espresso Premium › email notifications are not working

email notifications are not working

Posted: October 29, 2020 at 9:41 am


MtnStrong

October 29, 2020 at 9:41 am

So everything is sworking well except the email notifications. I originally installed EE about 3 months ago and since my admin installed and activated it I get the emails without issue. The clients are getting confirmation emails when they purchase. But I added my boss Mark to the list of email notifications since he needs to get them and he is not getting any of them. I have read all the documentation and added his email in every field for messages. I have tested numerous times and it is only him who is not receiving messages. I have asked him to check his junk/spam mail and the notifications are not there either. Any suggestions on how to get these to work?


Tony

  • Support Staff

    •

October 29, 2020 at 2:07 pm

Hi there,

May I ask, how exactly have you added the email address to the templates?

Some mail servers don’t like multiple emails within the to field so if you have added his email separated by a comma it may simply be ignored.

Are you sending email via you hosts PHP mail, SMTP or something other config?

The support post ‘email notifications are not working’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Tony 3 years, 5 months ago ago

Topic Tags

Tagged: , ,

Notifications

This topic is: not resolved
Event Espresso