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Email Notifications

Posted: August 10, 2018 at 9:32 am


PAnonprofits

August 10, 2018 at 9:32 am

I have been testing our registration for our conference and I am not receiving a single email notification (as the event admin or as the primary registrant). I have also added our operations manger email to the payment and invoice email notifications and she has not received them either. When I look at the message activity it is showing No recipient under the to field (it has been 24 hours since I first began testing registration).


Tony

  • Support Staff

August 10, 2018 at 9:35 am

Hi there,

If you go to Event Espresso -> Messages -> Settings.

There you’ll see the option ‘Generate and send all messages’, set that to ‘On same request’ and retest, do you receive the email then?


PAnonprofits

August 10, 2018 at 9:42 am

Hey Tony, I just changed that setting. I re-registered and there is one email (registration pending payment) showing up in the message activity – the registration approved email is not.


Josh

  • Support Staff

August 10, 2018 at 11:27 am

Hi,

Normally you should get one or the other of those two message types. If the registration’s status is pending payment, then you should not get the registration approved email and only get the registration pending payment email.


PAnonprofits

August 10, 2018 at 11:29 am

When would a registrant get the registration approved email?


Josh

  • Support Staff

August 10, 2018 at 11:52 am

When their registration status is approved. This happens when any of the four conditions apply to the registration:

1) Payment for the transaction is completed
2) An admin manually approves the registration
3) The Default Registration Status option for the event is set to “Approved”
4) All tickets in the transaction are free/no charge


PAnonprofits

August 10, 2018 at 11:54 am

The default registration status is set to approve (it always has been)


Josh

  • Support Staff

August 10, 2018 at 12:22 pm

Are you finalizing the registration or abandoning the cart at checkout?


PAnonprofits

August 10, 2018 at 12:38 pm

I am finalizing the registration


Josh

  • Support Staff

August 10, 2018 at 12:51 pm

Can you check that Default Registration Status option again? I checked by sending a request to the REST API endpoint for that event, and it shows it’s set to Registration Pending Payment:

https://slack-files.com/T02SY781D-FC647F23T-b16c6573ed


PAnonprofits

August 10, 2018 at 1:03 pm

I see that now. If I change that will registrants still get the pending payment email or just the registration approved email?


Josh

  • Support Staff

August 10, 2018 at 1:07 pm

If they finalize the registration they’ll get the registration approved email. If they abandon the cart they will not.


PAnonprofits

August 10, 2018 at 1:09 pm

I understand that. I am asking if they will still get the pending payment email as well as the registration email? Or will they only get one email?


Josh

  • Support Staff

August 10, 2018 at 1:10 pm

They’ll get one email, the Registration Approved email.


PAnonprofits

August 10, 2018 at 1:11 pm

Ok. Thanks

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Updated by  PAnonprofits 2 months, 1 week ago ago

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