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Email Notification goes to the incorrect email

Posted: June 1, 2021 at 4:08 pm


Brainy Baby & Beyond

June 1, 2021 at 4:08 pm

For some of our newer events, the email that the notification that someone has registered for an event has changed. Originally our event notifications went to an info email (this is the correct email and the email that is in the settings). For our recent event notification emails, they are going to my email which is not linked in the settings. We have not changed any of our settings. Any ideas? thank you.


Tony

  • Support Staff

June 2, 2021 at 3:50 am

Hi there,

Edit one of the events this has happened on, first check the author, same as the others?

Next, go to the ‘Notifications’ section of the event editor.

Are the message templates set to be ‘Global’?

Using ‘Registration Approved’ as an example, click the edit button to edit the template. You should be on the ‘Event Admin’ context (See HERE for more info).

What shortcode is set in the ‘To’ field?

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