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Wes Wilke
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September 5, 2014 at 8:53 am
I want an email to be sent when someone signs up – it works correctly when paying with Check, but when PayPal is selected, the system does not send any emails. I’d like an email to be sent even when they cancel their PayPal transaction – so my assumption was to set all new registrations to Approved to trigger the approved email. But, I’m not sure this is firing when canceling a PayPal transaction.
I’d be happy to provide my credentials if needed.
Thanks!
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Garth
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September 5, 2014 at 12:51 pm
Hi Wes,
The messages are triggered after the user clicks “Finalize Registration”, and depending on the logic a certain message is sent. If you have all the messages enabled, you should receive a message that the registration has been approved, regardless of payment.
Does that make sense? Are you experiencing something different?
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Garth
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September 5, 2014 at 1:34 pm
Also, do you have the “Registration Cancelled” messenger turned on in your Message Settings?
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