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Email not being generated, stuck on Queued for Generating

Posted: October 9, 2017 at 8:18 pm


richardktriplett

October 9, 2017 at 8:18 pm

Hi Everyone,

I have an issue where emails for successful event registrations are not being generated.
I attempted to force them to generate and send, and the following error is displayed upon trying.

Incoming data for the Gateways data handler must have an EE_Transaction object as the value for the first array index. EE_Messages_Gateways_incoming_data – __construct – 50

Not sure what is happening, though I feel something from PayPal perhaps isn’t making the journey back?

Kind regards,
Richard


Josh

  • Support Staff

October 10, 2017 at 12:31 pm

Hi Richard,

Can you go in to edit the event and check what’s set for the Default Registration Status? Is it set to Pending Payment, Approved, or Not Approved?

Then, you go to the Event Espresso > Transactions page, do you see the transactions that those messages were for? If so, what’s their status?

Finally, you go to Event Espresso > Payment Methods, which PayPal gateway is activated there? Is it PayPal Express or is it PayPal Standard?

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