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a608237
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May 31, 2019 at 11:40 am
Hello,
I am not getting emails any emails related to event espresso during and after registration and approval. I’ve tested sample email code with the function wp_mail in a separate template and it worked.
How can I get event espresso to send emails? I did not really tinker with the settings related to the Messages.
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Josh
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May 31, 2019 at 11:44 am
If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.
If you go to your site’s Tools > Site Health tab it may show that wp_cron isn’t working, which would be the reason why the messages did not go out on a separate request.
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a608237
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May 31, 2019 at 11:50 am
So in the default templates, I sent a test email to the same email as the event admin, this did not seem to work.
But, when I tried sending it to a different email, the email appeared in the recipient’s inbox.
Can I chock this up to event admins cannot send themselves emails?
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a608237
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May 31, 2019 at 11:51 am
all the previous emails (that weren’t working) had the same email as the event admin
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Josh
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May 31, 2019 at 12:07 pm
Can I chock this up to event admins cannot send themselves emails?
They can, but your email client/provider might be thinking it’s a spoofed email. Are they in spam?
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a608237
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May 31, 2019 at 12:10 pm
They are not in spam either. This is most odd.
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Josh
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May 31, 2019 at 12:15 pm
You can install this plugin to verify whether the mail from EE actually makes it to the wp_mail() function:
https://wordpress.org/plugins/wp-mail-logging/
If the emails are logged there, then something is happening at either the email server level or at the email provider level. SpamAssassin can sometimes be the reason where a particular emails spam score prevents it from being sent.
In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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