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Email messages not being sent

Posted: May 31, 2019 at 11:40 am


a608237

May 31, 2019 at 11:40 am

Hello,

I am not getting emails any emails related to event espresso during and after registration and approval. I’ve tested sample email code with the function wp_mail in a separate template and it worked.

How can I get event espresso to send emails? I did not really tinker with the settings related to the Messages.


Josh

  • Support Staff

May 31, 2019 at 11:44 am

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If you go to your site’s Tools > Site Health tab it may show that wp_cron isn’t working, which would be the reason why the messages did not go out on a separate request.


a608237

May 31, 2019 at 11:50 am

So in the default templates, I sent a test email to the same email as the event admin, this did not seem to work.

But, when I tried sending it to a different email, the email appeared in the recipient’s inbox.

Can I chock this up to event admins cannot send themselves emails?


a608237

May 31, 2019 at 11:51 am

all the previous emails (that weren’t working) had the same email as the event admin


Josh

  • Support Staff

May 31, 2019 at 12:07 pm

Can I chock this up to event admins cannot send themselves emails?

They can, but your email client/provider might be thinking it’s a spoofed email. Are they in spam?


a608237

May 31, 2019 at 12:10 pm

They are not in spam either. This is most odd.


Josh

  • Support Staff

May 31, 2019 at 12:15 pm

You can install this plugin to verify whether the mail from EE actually makes it to the wp_mail() function:
https://wordpress.org/plugins/wp-mail-logging/

If the emails are logged there, then something is happening at either the email server level or at the email provider level. SpamAssassin can sometimes be the reason where a particular emails spam score prevents it from being sent.

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

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Status: closed

Updated by  Josh 10 months, 1 week ago ago

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