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AZ Masonry Council
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April 7, 2020 at 11:11 am
I created a custom email message to be sent when someone makes a purchase. It is listed in the Notifications section under Email – Payment Received. When I click Edit for that message, I see the right message. But the message I received when I did a test is not the right one.
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Josh
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April 7, 2020 at 2:02 pm
Hi,
You could check and make sure you’re editing the context that matches the email you received. For example, there’s a Primary Registrant context, that goes to the registrant. There’s also an Event Admin context, that one goes to the company email.
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AZ Masonry Council
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April 7, 2020 at 2:14 pm
I am editing Primary Registrant.
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AZ Masonry Council
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April 7, 2020 at 2:18 pm
This reply has been marked as private.
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Josh
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April 7, 2020 at 2:34 pm
Hi,
We actually do not have access to your website so that’s not something I can take a look at.
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AZ Masonry Council
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April 7, 2020 at 2:43 pm
This reply has been marked as private.
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Josh
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April 7, 2020 at 3:09 pm
Hi,
Generally speaking we require the purchase of priority support before we go in to troubleshoot customer’s websites.
You may have received the event admin message, have you compared the event admin template with the email you received?
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AZ Masonry Council
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April 7, 2020 at 4:35 pm
This reply has been marked as private.
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Josh
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April 7, 2020 at 7:31 pm
I’m sorry we are not set up for that type of support.
If you purchase a support token, there’s a form you’ll fill out. If youcan include all of the information about what you’re trying to change we can make the specified changes.
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