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Email confirming registration not getting out – email did not send successfully

Posted: December 19, 2024 at 9:40 am

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NDIACL

December 19, 2024 at 9:40 am

An error has occurred: The email did not send successfully. The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.

Emails go out successfully from other plugins using the wp_mail function.


Garth

  • Support Staff

December 19, 2024 at 1:03 pm

Hi there,

Can you describe when this happens? Does it happen upon a successful registration, or while sending a Batch message, or while re-sending messages?


NDIACL

December 19, 2024 at 8:57 pm

Hi Garth,

It happened when I made a successful payment via Authorize.net but failed to send the registration confirmation email and also didn’t go to the next/final stage which I assume would be to put up a web page advising the registrant of their successful registration and details.

I tried resending messages individually via the plugin’s messages section but got the same error…


NDIACL

December 20, 2024 at 3:18 pm

This reply has been marked as private.


Tony

  • Support Staff

December 20, 2024 at 3:28 pm

Event Espresso doesn’t technically ‘send’ email itself, it sets up the content and headers and then passes that to wp_mail() to do whatever it is set up to do to send email.

For the about your getting an error on send and we need to know what that error is.

Add this plugin: https://wordpress.org/plugins/wp-mail-logging/

Then retest the above, does WP Mail Logging show any more details on the error being thrown for the email?

(With the above plugin enabled, WP Mail logging will show in the admin menu and all emails should show up there)

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