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Andrew Keir
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March 30, 2016 at 12:09 pm
Hi there
Some people are not receiving their email confirmations after booking an event.
Could you help me narrow down where the problem might be?
Thanks,
Cathy
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Tony
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March 30, 2016 at 12:42 pm
Hi Cathy,
Have those users checker their spam folders?
If its working for some users but not others its most likely the email is being marked as SPAM.
Is there a test event I can run a registration on to view this?
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Andrew Keir
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March 31, 2016 at 2:41 am
Hi Tony,
I’ve set up a test event here: http://www.blacktownmarkets.com/new-events/test-event/
It’s hard to know whether or not the emails are being sent to the spam folder of these particular users, we always ask them to check it, however, they often don’t respond once we tell them the booking is fine on our end.
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Tony
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March 31, 2016 at 3:00 am
I received your emails without a problem.
You could install a mail loggin plugin such as WP Mail logging to monitor the emails and confirm if EE did actually send them (I’m almost certain you will find it has)
Or switch to a transactional email service and send the email through that, we have some examples here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
It basically means your sending your emails through their servers rather than your hosts. Depending on which provider used you can also view logs of the emails sent.
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Andrew Keir
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March 31, 2016 at 3:08 am
Thanks Tony,
I will look in to the links you provided.
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Tony
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March 31, 2016 at 3:31 am
You’re most welcome.
Just let us know if you have any further questions.
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