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Email Attendees is NOT working!

Posted: July 27, 2012 at 7:11 am


dsteyne

July 27, 2012 at 7:11 am

I have repeatedly tried to send an email to all attendees in an event. It’s important information they need, but nothing happens. It does not mail the attendees at all. I have checked with several, and none of them have received an email.

Is there something I need to activate on my end? If so, what?

Thanks.


dsteyne

July 27, 2012 at 12:04 pm

PLEASE SOMEONE HELP ME… I NEED THIS EMAIL TO GO OUT TODAY!!!!


Seth Shoultes

  • Support Staff

July 27, 2012 at 12:25 pm

Sounds like you may need to authenticate the emails that are being sent from the server. You will need to install an SMTP plugin or talk to your hosting provider about their email permissions.


Seth Shoultes

  • Support Staff

July 27, 2012 at 1:59 pm

Was typing from my phone earlier. Maybe this will help?

Some email servers do not like the custom email headers. Try setting “Use fancy email headers?” to No. If you’re using WP Mail SMTP with Gmail, also check your spam box to make sure Gmail isn’t filtering the confirmation emails as spam. The email from name is “WordPress”

If you’re running Event Espresso 3.1.16.P or greater, you can enable “fancy email headers” which will output the organization name as the From name. Alternatively, you can use a plugin like wp mail from to change the from name.


Seth Shoultes

  • Support Staff

July 27, 2012 at 2:01 pm

Here is the WP Mail SMTP plugin I referred to earlier:
http://wordpress.org/extend/plugins/wp-mail-smtp/

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