Support

Home Forums Event Espresso Premium Email Approval emails being resent numerous times

Email Approval emails being resent numerous times

Posted: November 24, 2020 at 10:16 pm


stokedesignco

November 24, 2020 at 10:16 pm

Hello,

Some customers are receiving the same ticket emails 3-4 times in repetition. I’ve ruled out any issues with Send In Blue however the message logs aren’t showing any errors.

Any help would be appreicated.


Tony

  • Support Staff

November 25, 2020 at 3:52 am

Hi there,

May I ask how you’ve ruled out issues with Send In Blue?

If you look in Event Espresso -> Messages -> Message Activity can you see the duplicate messages there?


stokedesignco

November 25, 2020 at 4:22 pm

Thanks Tony,

We deactivated the Send In Blue and relied on the internal WPMail and the problem persisted.

The messages are displaying as successfully sent in the activity section, no hint that they failed and have been resent etc.

Sadly there is no pattern either, it’s quite sporadic.

Any help would be great.


Tony

  • Support Staff

November 26, 2020 at 2:22 am

But do you see multiple of the same message listed in message activity?

So if User A received 4 Registration Approved messages, do you see those 4 message listed or just one?

Any caching enabled on the site?


stokedesignco

November 26, 2020 at 4:04 am

This reply has been marked as private.


Tony

  • Support Staff

November 26, 2020 at 5:13 am

Ok, so you do see the duplicates listed.

What stands out there there is the duplicates are happening at 1-minute intervals, the message system runs on 5 minutes intervals by default (I’m assuming you haven’t changed that?).

The only time we see issues like this is when something is caching the request, your 100% certain there’s no caching enabled on the site/server?


stokedesignco

November 27, 2020 at 2:33 am

Hi Tony, Thanks again for your reply. No caching plugins are active on the W install, or the server.

Today i did however update to 4.10.9.p

Thanks


Tony

  • Support Staff

November 27, 2020 at 5:59 am

We haven’t changed anything in the message system for a long time so the above update is unlikely to fix this.

Which payment method are you using?


stokedesignco

November 27, 2020 at 7:28 pm

Thanks Tony, It’s defiantly a tough one.

Both the transactions that have done this both used PayPal.

Hope that helps! Let me know if you would like WP logins or anything.

Thanks Tony.


Tony

  • Support Staff

November 30, 2020 at 5:24 am

Hmm, I get the feeling this is PayPal Express IPN’s hitting the site. PayPal send IPN’s for PayPal Express but EE should (and for me does) ignore them as we don’t use them. But if they don’t get an acknowledgement from the site they retry every minute X number of times until they do or you reach the limit.

That would tie into the duplicate messages being triggered each minute.

If you send temp login details over for the site I can check the payment logs to see if thats the case, to send login details you can use this form:

https://eventespresso.com/send-login-details/


Tony

  • Support Staff

December 9, 2020 at 6:44 am

Hi there,

My apologies for the delayed reply.

I spent some time digging into this to try and reproduce and so far I’ve been unable to, the logs don’t show your site getting hit with multiple IPN requests so I don’t think that is the issue here.

Is this still happening on the site? I checked over the last 3 pages of transactions and none of those show multiple Reg Approved emails being triggered so just checking if something has been changed to prevent this or if it simply stopped?

The support post ‘Email Approval emails being resent numerous times’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Tony 2 months, 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!