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Email and Ticket Links

Posted: January 7, 2013 at 7:39 pm


Dennis Massimo

January 7, 2013 at 7:39 pm

I have an issue when someone purchases multiple seats for an event. Currently my registration email reads:

“Thank you for reserving a space at The Golden Nugget Flea Market. Please keep your eye out for your ticket which you will need to have scanned the day of your reservation at “The Nugget.”

Download your ticket from here [ticket_link]

Or simply show this code at the door [qr_code] (if you can’t see the code, click at the top of your email to display all images).

We look forward to seeing you out there!

The Management”

However the issue here is that it only sends them one email with one qrcode and one link to a ticket. This would be fine if the ticket showed both seats (tables) as reserved, however it doesn’t.

I also have a problem with the registration email that is generated, it shows ticket links multiple times and multiple repetitions of information.

It reads:

Wednesday Outdoor Market registration confirmation

Registration Summary:

Primary Attendee

Justin Massimo

justin@cregrp.com Wednesday Outdoor Market | 1 | Booking ID:55 January 30, 2013 – January 30, 2013 6:00 am – 4:00 pm 1 attendee
Additional Information:

Registration ID:
3656-50eb7ebba04b8
First Name:
Justin

Vendor Agreement:
I Accept

Last Name:
Massimo

Email:
justin@cregrp.com

Phone:
6096568300

Address:
425 Greenwood Ave.

City:
Trenton

State:
New Jersey

Country:
United States

Zip:
08609

Ticket(s):

Tickets Purchased (2):
Download/Print Ticket (Justin Massimo)
Download/Print Ticket (Dennis Massimo)

Invoice:
Download PDF Invoice

Wednesday Outdoor Market registration confirmation

Registration Summary:

Dennis Massimo justin@cregrp.com Wednesday Outdoor Market | 2 | Booking ID:56 January 30, 2013 – January 30, 2013 6:00 am – 4:00 pm 1 attendee
Additional Information:

Registration ID:
3656-50eb7ebba04b8
First Name:
Dennis

Last Name:
Massimo

Email:
justin@cregrp.com

Phone:
6096568300

Address:
425 Greenwood Ave.

City:
Trenton

State:
New Jersey

Country:
United States

Zip:
08609

Ticket(s):

Download/Print Ticket (Dennis Massimo)

Invoice:
Download PDF Invoice


Dennis Massimo

January 9, 2013 at 9:34 am

Any word on this. I’m still struggling.


Chris Reynolds

  • Support Staff

January 9, 2013 at 1:21 pm

However the issue here is that it only sends them one email with one qrcode and one link to a ticket. This would be fine if the ticket showed both seats (tables) as reserved, however it doesn’t.

An email should be sent to both email addresses with their ticket link. Is this not happening?

The support post ‘Email and Ticket Links’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on
http://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by  Chris Reynolds 6 years, 10 months ago ago

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