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Email Address incorrect & Tickets cannot be resent

Posted: March 10, 2018 at 3:03 pm


bblesi

March 10, 2018 at 3:03 pm

When Event Espresso was installed the “From” email address was entered incorrectly in the settings. That means everyone who ordered tickets online did not receive the confirmation email. We have corrected it so no more tickets are held in limbo, but now we have 300 ticket emails that need to be resent and we cannot get that address changed in the emails. We do not want to send 300 separate emails that have cut and pasted the links for the tickets. They are required for entry into the venue. Help!!


Tony

  • Support Staff

March 12, 2018 at 5:01 am

Hi there,

…but now we have 300 ticket emails that need to be resent and we cannot get that address changed in the emails

On which page are you trying to change the email address? The message activity list?

Once a message has been generated and sits in the queue you can’t change the content of that message (including the send to/from address).

However now that the email address has been changed you can force EE to regenerate the messages which will use the current settings you have.

First, what is happening with the emails in the queue?
Do they show as sent or they throwing an error and show as failed?


bblesi

March 12, 2018 at 11:26 am

The page I’m looking at is under messages – Failed, Sending-Can Be Retried. The email address “From” is still showing as the wrong one. In the Bulk actions, there is no selection for regenerate under this section. The options that I have are Queue for resending, send now, and delete messages.


bblesi

March 12, 2018 at 11:30 am

I can see in “All Messages” the ones that did not get sent and the option to “Regenerate and Send Now” is available. Is this the correct place?


Tony

  • Support Staff

March 13, 2018 at 5:18 am

I can see in “All Messages” the ones that did not get sent and the option to “Regenerate and Send Now” is available. Is this the correct place?

What you are viewing is the message activity table, but there is no ‘Regenerate and Send Now’ option in EE.

There is a ‘Generate and Send Now’ option but that’s to allow you to force messages that have been queued for generation to go through all of the processing in a single step. In short, it’s not what you need.

To get EE to regenerate the message you need to trigger the messages again, you can do that from within registrations list, if all of these registrations were made on the same event you can go to:

Event Espresso -> Events -> {hover over event} -> Registrations.

That will show you a list of registration for that specific event.

Select the checkbox next to a group of registrations you want to trigger the messages for – http://take.ms/V4xUK5

Notice I’ve only selected ‘Approved’ registrations with Completed transactions, the registrations you select is up to you, but to trigger the messages you need to set them to Approved which triggers the messages (even if they are already Approved).

Then in the dropdown select ‘Approve and Notify Registrations’ and Apply.

That will tell EE to Approve the registrations (even if they are already approved) and trigger the related messages when doing so. That will add the ‘Registration Approved’ and ‘Ticket Notice’ emails in the queue for generation. When the generate they will use the whatever settings you have set at that time.

Rather doing this in bulk on the first step, I recommend testing this out on a single registration first to confirm it works how you are expecting.


bblesi

March 13, 2018 at 7:19 am

It worked to send the registration email, but the ticket email did not go with it.


Tony

  • Support Staff

March 13, 2018 at 7:57 am

It looks like you are using an older version number of Event Espresso and the ticketing add-on, you are currently running 5.9.55.p of Event Espresso and 1.0.6.p of the ticketing add-on.

You’ll need to update at least the ticketing add-on to the latest version in order to trigger the ticket notice using the above method.


bblesi

March 13, 2018 at 9:46 am

We are on Godaddy and they haven’t allowed us to update to the most recent version of php. When we updated the full plug in last time, it broke the ticketing system. My team just tried it again and it crashed the website.

Can we update the Registration email template to include the link for the tickets instead?


Tony

  • Support Staff

March 13, 2018 at 9:49 am

What error are you getting when updating?

Can we update the Registration email template to include the link for the tickets instead?

You can yes.

Event Espresso -> Messages -> Default message templates -> Registration Approved -> Registrant.

Be sure you are editing the correct ‘context’, see: https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

Then add the [RECIPIENT_TICKET_URL] shortcode within the main content section where you want the link to be output.

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Status: closed

Updated by  Tony 9 months ago ago

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