Support

April 3, 2024 at 10:02 am

Hi there
We’re very happily running the SagePay plugin with Event Espresso, but have now received this scary email. Is there something we need to be doing at our end, please?

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Elavon

Important Update

Update to Opayo URLs
Notice 1C 25th March 2024

Hi there,

We’ve been in touch a few times, to tell you we’re changing the URLs you use for your transactions and reporting. This is part of last year’s brand changes, with the Opayo gateway becoming a payment product under the Elavon brand.

We’d planned to stop supporting these old URLs from 31 March. We’ve noticed you’re still processing transactions using the older URLs though, and we don’t want any of your payments to fail. So, we’re going to extend this deadline. This will give you time to switch to the updated URLs – and we can continue to support you.

You now have until 31 May 2024 to upgrade to our new URLs, to make sure there’s no disruption to your business.

Where can you find the updated URLs?

We’ve already added these updated URLs to our Developer Hub. To help you make the changes quickly, here are the URLs specific to your integration below:

Pi integration
Direct integration
Form integration
Server integration
RAAPI
Shared API

If you haven’t visited the Developer Hub before, you’ll need to ensure the location is set to your country before these specific links will work.

We strongly recommend that you test any changes made to your integration in your TEST account before deploying the changes to go LIVE. Need more information on how to access your TEST account? You can find it here.

Of course, if you’ve recently made these changes, this advice doesn’t apply and there’s no action to take.

Important information to note!

You’ll need to note the following when making these updates, to support a smooth migration of your URLs:
With the new URLs, the http standard of all headers is lower case – be aware of this if you have specific code to look for case sensitivity.
We recommend using domain names instead of hard code. If you’ve hard-coded an IP address in your website or shopping cart, you’ll need to update this too.
Flush DNS cache (local) or Internet Service Provider (ISP) may cache DNS records. In this case, you’ll need to speak directly with your ISP to ensure you have the most up-to-date DNS records.
You’ll need to ensure the new URLs are whitelisted and any firewall rules you have in place have been updated.
If you’ve implemented a content security policy, you’ll also need to update this.
We’re here to help

If you need any advice on making these changes, do get in touch with us. You can email opayosupport@elavon.com or call us at:
0191 313 0299 (if you’re in the UK)
01 240 8731 (if you’re in the Republic of Ireland).
Thanks again for your business,
The Opayo Product Support Team

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