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MPWebmaster
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April 11, 2023 at 9:15 am
When procesing a payment, administrator enters $425, it is processing as $424.90 showing .10 due. Has happened twice and she is sure she entered 425.
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Tony
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April 11, 2023 at 5:02 pm
Hi there,
How is the transaction for this set up?
For example a single registration for $425 or split across multiple registrations? If so, whats the pricing structure?
I’ll need to recreate this locally to see what is happening so the more details on how to reproduce the better.
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MPWebmaster
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April 11, 2023 at 5:07 pm
We have had it happend twice. Each was for an individual event, where they could buy multiple tickets but only bought one. So the $425 is one payment for a ticket under pool event. And we also had the same thing happen for a single payment for a ticket under Tennis event. Tennis one was $180 and came up as 179.90. Most of the time it works fine, and we deleted and re-ran these without issue, but we will have a lot of transactions next week and that will throw us off if it happens.
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MPWebmaster
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April 12, 2023 at 9:02 am
This is more infomration on what happened today: Just processed an online pool payment for Invoice # 489. I put in $475. and was about to hit the submit payment and went back to double check and literally saw the $475. change to $474.90! I waited a few seconds, deleted the $474.90 , put $475. back in and waited to be sure it would not change again and submitted …
So…it was automatically changing the amount a few seconds after I put it in…right before I hit submit (at that point I cannot see the amount since I need to scroll down so far that it is no longer in view)…
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Tony
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April 12, 2023 at 2:14 pm
Hi there,
I think I know what may be happening here.
There is no code on the transaction page that will target that specific field and change it, however, it is a number field and has a ‘step’ value based on your currency and decimal settings.
To explain what that means, on my site if I entered 475 into that field:
https://monosnap.com/file/LO6TambE2KY310kdu50Ciglfzic2Li
(Note the up and down arrows, those I think are important in this case)
Then I press DOWN on my keyboard (which a user very likely could when wanting to scroll down for example) the value of that field will ‘step’ down, in my case with my setup it steps by 0.01, so 474.99:
https://monosnap.com/file/ExKvMbxIkvUSV8yojf8yiag8LaCedT
Literally, the only difference between those 2 screens is my tapping down on the keyboard, do it again and I’ll step to 474.98 and so on.
Based on your currency settings I’m guessing you have a step value of 0.1 which steps the value from 475.00 to 474.90.
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Now, personally, I don’t like that as it’s far too easy to nudge the value when working on the form (as I believe the above issue shows nicely) so I’ve created a ticket to discuss this further internally.
For the time being if you make sure your cursors focus is NOT in that field when trying to move around the form (for example if you enter the value and then click in the TXN ID / CHQ # field just to change focus), the value should not change when working on the modal.
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MPWebmaster
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April 12, 2023 at 3:08 pm
Thank you
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