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EE4 Won't proceed to payment option after update

Posted: August 28, 2016 at 2:09 pm

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ktapp

August 28, 2016 at 2:09 pm

Since wordpress recently updated to 4.6 I updated my EE4 plugin right after. Since then, my customers can choose to buy tickets and go to the registration page however after completing the registration page and clicking on the proceed button, it reloads the registration page and won’t continue to payment page. Anyone have any ideas? I have looked over settings and nothing changed.


Tony

  • Support Staff

August 29, 2016 at 7:44 am

Hi there,

The lightbox-gallery plugin is causing JavaScript errors to be thrown on the page which can prevent the registration from working.

If you temporarily disable that plugin and retest does it work then?

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